Right. Finally it’s nearing my Credit Card time. I can just feel it. Phone the other company, say “Sorry, I don’t need your card”. But first, let’s do a little follow up. I’m calm. I can breathe. I’m not shaking. Much. Do I HAVE to feel nervous phoning these people. I mean, what could POSSIBLY [...]

As with last month, I’d just LOVE to know exactly how things are going. So, let’s do the phone call thing again. “I’m sorry sir. But there’s been a slight delay. The cards will only be ready at the end of April” OH… MY… WORD!!!!!! And the problem is? “I’m afraid I don’t know.” So, [...]

We all know how well this fantastic process is going, so let’s just do a check on things. “Um, sorry sir, but I can see that your request has been processed. But the cards are only going to be available at the end of March”. That’s fine with me. I can wait until the End [...]

Aaahh, I phoned again, and they found my Fax. It looks like things are starting to move along now. Unfortunately, there seems to have been a large number of upgrades. So, there’s ANOTHER backlog. But don’t worry, they will process my request and once the card has been approved, I should receive it by the [...]

Here’s a little private Q&A Session “WHY are you still doing this???”Well, I know I qualify for this card. I’d really like to see how long it will take to get it. And, of course, there’s the matter of the NOW EXPIRED Garage Card on my other account. “So, why the stressing out?”That’s because I [...]

I phone the Helpdesk. Sorry, I can’t talk to yesterday’s HDJ. But surely this new person can help me. SURE, you can tell me if you’re received my fax request for a Credit Card upgrade. “Will that be a limit upgrade?” No, that’ll be the CARD I ORIGINALLY REQUESTED! please. I must learn to relax. [...]

Morning Ok, that’s long enough. Let’s phone the lovely people and find out how my card’s coming. The Help Desk Jockey (HDJ) tells me they don’t have an application form for me. I must have sent it to the wrong fax. But if I just send it to him he’ll get it processed straight away. [...]

Ok. I’ve taken a day to calm down. I needed it. To be told I’m a bad payer is not a nice thing. – Phone Discovery again. I would really like to know why my card was rejected.- Finally, a person answers the phone who knows how to talk to customers. Discovery was not aware [...]

Finally! I’ve received my card. Isn’t this exciting. Let’s go spend some money…. ;o) Hang on a second. This card is not Gold. AND it says Electron Card. What on EARTH is an Electron Card? – Log onto Discovery. Hmmm… A Debit Card. I need to put money on the card before I can use [...]

Hmmm… 5 days is turning into 5 weeks. Not cool. I phone the helpdesk again, and this time I’m informed that there’s a problem with the delivery company. There are 40,000 cards to be delivered and they’ve had to get rid of the delivery company. But don’t worry, they’ve hired 3 new delivery companies to [...]